bola168 Privacy Policy and Data Protection

When you open an account on bola168, you share personal data—your email, phone number, identity documents, and payment information from DANA, e-wallet, mobile banking, or bank transfers. This page explains what we collect, why, how we protect it, and what control you have over your information.

We at bola168 operate under jurisdiction-restricted access rules: your account's game categories, payment options, and marketing communications depend on your registered location. If you live in Jakarta, Surabaya, Bandung, or Medan, you see the same data handling practices and the same encryption standards. We do not sell your data to third parties, and we do not use your gaming behavior to profile you for external purposes.

Our commitment is simple: we collect data only to run the platform, fulfill legal obligations, and keep your account secure. Read this policy to understand our practices. If anything remains unclear, contact support via live chat.

What We Collect When You Use bola168

We collect your email address, phone number, full name, date of birth, and postal address when you sign up. During account verification (KYC), we collect images of your Indonesia ID (KTP or KITAS), a selfie, and proof of your registered address. We store these documents encrypted and never share them with third parties except where legally required.

When you deposit or withdraw on bola168, we collect transaction history: the amount, method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), timestamp, and status (approved, pending, failed). We log your IP address, device type (mobile browser, app, desktop), and session duration to detect fraud and enforce jurisdiction rules. We do not collect geolocation data beyond your registered address.

When you play, we log which game you accessed, your session duration, and your wager and payout amounts. We do not log your specific bet selections or personal game strategy. We retain this data for compliance (showing your activity history if you dispute a transaction) and for account recovery (if you forget your activity history, we can retrieve it).

KYC data

Identity documents and address proof. Stored encrypted. Never shared except under legal order.

Transaction data

Deposit, withdrawal, and bet history. Retained for dispute resolution and fraud prevention.

Session data

IP address, device type, login timestamps. Deleted after 12 months unless needed for investigation.

How We Use Your Data on bola168

We use your email to send account notifications: login alerts, promotional offers (if you opt in), withdrawal confirmations, and security alerts if suspicious activity is detected. We use your phone number for two-factor authentication during login or withdrawal. We use your identity documents to verify you are who you claim to be and to comply with anti-money-laundering regulations.

We use your transaction history to detect fraud patterns. If your withdrawal suddenly exceeds your normal activity by 10x, we flag it for manual review before approving. We use your IP address and device type to block access from restricted jurisdictions. We use session data to enforce our one-account-per-person rule and to troubleshoot technical issues when you contact support.

Third-Party Data Processors

We contract with third parties only to operate bola168. Our payment processors (the online payment, e-wallet, mobile banking, and bank partners) receive your account number and transaction amount but do not receive your identity documents. Our hosting provider stores encrypted data in data centers that may sit outside Indonesia. Our email service provider (for notifications) cannot read your data because it is encrypted before transmission. We require all third parties to sign data-protection agreements and to follow the same privacy standards we do.

Your Rights on bola168

You have the right to access, correct, or delete your personal data. To request access, email [email protected] with your account number. We respond within 14 days. You have the right to download your transaction history from your account Wallet menu anytime. If your data is incorrect (e.g., your name is misspelled), contact support to update it. You have the right to close your account; we then delete your data after seven years (required for tax and fraud prevention).

You have the right to opt out of marketing emails. Every promotional email includes an unsubscribe link. You have the right to request we do not use your data for fraud detection (though this may result in your account being restricted). You have the right to lodge a complaint with Indonesia's data-protection authority if you believe we have mishandled your data.

Cookies and Tracking on bola168

We use cookies to keep you logged into bola168 on your device. Session cookies expire when you close your browser. Persistent cookies expire after 30 days. We use no tracking cookies for analytics or third-party advertising. We do not use your cookies to track you across other websites. You can disable cookies in your browser settings; this will log you out but will not delete your account data.

Contact Us About Privacy on bola168

If you have questions about how we handle your data, contact our support team. Write to [email protected] with "Privacy Question" in the subject line, or use the in-app live chat. We respond to privacy inquiries within 24 hours on business days (outside holidays like Idul Fitri and Idul Adha). If you believe we have violated your privacy rights, you may escalate your complaint to Indonesia's Office of the Deputy for Regulatory Oversight.

We last updated this policy in January 2025. We will notify you of material changes by email at least 30 days before they take effect. By using bola168, you accept this privacy policy.